Responsible Gaming
Introduction
At True Fortune Casino, we believe that gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting safe and responsible gaming practices for all our players in the UK and beyond.
Please gamble responsibly and within your means. Only spend what you can afford to lose, and never chase your losses.
Age Verification
We take age verification seriously. You must be 18 years of age or older (or the legal age in your jurisdiction) to use True Fortune Casino. We do not permit gambling by anyone under the legal age limit. Parents and guardians are encouraged to monitor online activity and use parental controls where available.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or a loved one, help is available:
- Gambling with increasing amounts of money to achieve the desired excitement
- Repeatedly attempting to control, cut back, or stop gambling
- Spending increasing amounts of time thinking about gambling or planning gambling sessions
- Chasing losses by continuing to gamble to win back money you've lost
- Hiding gambling behaviour or lying about the extent of gambling
- Gambling to escape stress, anxiety, depression, or other negative emotions
- Jeopardizing or losing important relationships, education, or career opportunities due to gambling
- Borrowing money or using credit to fund gambling activities
- Experiencing feelings of irritability or restlessness when trying to reduce or stop gambling
- Unable to control gambling impulses or stick to predetermined limits
Self-Help Tools & Player Controls
True Fortune Casino provides a range of tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Restrict the amount you can lose in a given timeframe
- Session Time Limits: Set automatic session timeouts to remind you to take breaks
- Reality Checks: Receive regular notifications during play reminding you of time spent and money wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break from gambling
- Account Closure: Permanently close your account if you wish to stop gambling entirely
To access these tools, log into your account or contact our customer support team.
Support Organizations
If you or someone you know is struggling with problem gambling, confidential help and support is available from the following organisations:
United Kingdom
- GamCare: Free, confidential support and counselling. www.gamcare.org.uk | Helpline: 0808 8020 133
- GamStop: The National Self-Exclusion Scheme. Register to self-exclude from all UK-licensed online gambling operators. www.gamstop.co.uk
- Gamblers Anonymous: Free peer support meetings across the UK. www.gamblersanonymous.org.uk
International Support Resources
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org | 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
Take Action Today
If you think you may have a problem with gambling, please reach out for help immediately. Problem gambling is treatable, and support is available. Speaking to someone you trust or contacting one of the organisations listed above is a positive first step.
Remember: It's never too late to seek help. You are not alone, and confidential support is always available.
Responsible gaming is our priority. Play within your limits and enjoy the experience safely.